As the logistics chair for an IIA conference committee, we have found Excelsior to be very reliable with reasonable rates. We have used Excelsior for our speakers ground transportation needs for our annual conference for the past several years… at least 6 years that I know of.
We plan to do so again next year.
I use Excelsior for my business and personal transportation because the staff/drivers are extremely professional and the fleet of vehicles used is of both great quality and cleanliness. That being said, I recently had a unique experience that elevates this company’s reputation above all others I have ever used.
I had a business trip and utilized Excelsior’s service for transportation from my home to the airport.
I was late that morning and the driver waited patiently and assured me he would get me to my gate on time despite my own lack of time management. As I rushed to my gate upon arrival, I was met with an officer holding my cell phone with the Excelsior driver’s information on a business card. The officer told me the driver wanted me to call him to confirm I received my cell phone (I left it in the car and he found it after he dropped me off, he drove back to the airport and sent an officer to my gate to deliver my cell phone). Any other service would have assumed the problem as the client’s with little effort to resolve. He went above and beyond and I was so appreciative as I would have been without phone on a business trip if it weren’t for his extra care/concern. I have utilized other services in the past but this experience which showcases both true professionalism and service beyond expectation has solidified my choice to use Excelsior for all my business transportation services.
I wanted to provide some feedback to share my appreciation for good customer service that we received from Shannon (our driver from last week). She arrived promptly, and was friendly to our team. She picked us up promptly following our tour, and drove us safely back to arrive at the estimated arrival time I had planned for.
I hope that there is a way this feedback can be communicated to her management.
My husband and I have traveled all over the world, and we have regularly used different car transportation. We visit Houston because my elderly mother lives in Katy. My brother-in-law, a retired British Petroleum executive, recommended your car service to us. This was the second time we used your service, and we could not be more DELIGHTED. We have many, many comparisons to make, and your service rises to the top.
Your reservation service is spot-on, your professional check-in the day before is perfect, and we love your cars and drivers. We feel safe, we are picked up and delivered on time, and we enjoy the professionalism of the drivers.
Thanks you so much. We WILL use your service as we continue to travel to Houston.
I wanted to thank you and the others at Excelsior who were instrumental in ensuring the successful visit of our corporate VIP’s a few weeks back.
You and your team were awesome! You took so much of the stress off me and I received many, many compliments about the service you all provided.
Please pass along my thanks to the others that were involved.
My wife and I have been using Excelsior Transportation for over 10 years. Have use them for airport runs, concerts and Rodeo.
Service has been tremendous from dispatch to drivers. We have experimented with other means of transportation but at the end nothing replaces a professional driver! Will continue to use them for years to come!